Job title:  Service Business Manager

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Service Business Manager is responsible for driving commercial strategy, sales performance, and profitable growth of the ANDRITZ Feed & Biofuel Service business across North America. This role leads the regional Service Inside Sales team and is accountable for aftermarket order intake, revenue, profitability, customer retention, and business development. Working closely with Sales & Service leadership, Territory Managers, Field Services, and regional and global functions, the Business Manager, Service develops and executes strategies to expand aftermarket opportunities, strengthen customer relationships, and improve overall business performance.

What You Will Be Doing

Here’s an overview of your responsibilities and how you can leverage your expertise:

• Develop and execute the North American Service business strategy in alignment with regional and global business objectives.
• Drive aftermarket order intake, revenue, profitability, customer retention, and business development to achieve established targets.
• Lead, coach, and develop the Service Inside Sales team, establishing clear performance expectations and accountability.
• Partner with the Capital Business Manager and Territory Managers to identify opportunities, align sales priorities, and grow aftermarket business through the field sales organization.
• Develop strategies to increase aftermarket sales, customer engagement, share of wallet, and adoption of Service Agreements, digital solutions, and other aftermarket offerings.
• Monitor market trends, customer needs, and competitive activity to identify growth opportunities.
• Establish and maintain sales forecasts, monitor performance against objectives, and implement corrective actions as needed.
• Develop and manage aftermarket pricing strategies in collaboration with Sales & Service leadership, balancing competitiveness, customer relationships, and profitability.
• Monitor key business performance indicators, including order intake, revenue, margins, quotation hit rates, customer retention, and forecast accuracy.
• Strengthen coordination between Inside Sales, Territory Managers, Field Services, Operations, Supply Chain, Finance, and other supporting functions to improve customer responsiveness and execution.
• Support the development and negotiation of key customer agreements, including pricing agreements, volume commitments, and long-term Service Agreements.
• Ensure effective use of CRM, ERP, installed-base information, and business reporting tools to support sales visibility and data-driven decisions.
• Identify opportunities to improve quotation processes, order execution, sales effectiveness, customer experience, and operational efficiency.
• Communicate customer feedback, market trends, and business opportunities to regional and global stakeholders.
• Represent the North American Service business in leadership discussions, business reviews, and strategic planning activities.
• Promote accountability, collaboration, continuous improvement, and alignment with ANDRITZ Core Behaviors and leadership expectations.
• Perform other duties as assigned.

What We're Looking For

When selecting candidates, we will be looking for the following essential skills, abilities, and experience:

• Bachelor's degree in Business Administration, Engineering, or a related technical or commercial field, or equivalent relevant professional experience.
• Minimum of five years of experience in industrial B2B sales, aftermarket business development, or commercial management.
• Demonstrated experience leading, coaching, and developing sales or customer-facing teams.
• Experience managing sales performance and contributing to revenue, profitability, and business growth objectives.
• Strong understanding of commercial pricing, sales forecasting, customer relationship management, and business performance analysis.
• Ability to build relationships and influence stakeholders across multiple functions and organizational levels.
• Strong written and verbal communication, negotiation, problem-solving, and decision-making skills.
• Proficiency with CRM, ERP, and business reporting tools; SAP experience preferred.
• Proficiency in English, both written and verbal.

Other Valued Experience, Knowledge, Skills & Abilities

• Experience in industrial equipment manufacturing, capital equipment, mechanical engineering, industrial automation, or related industries.
• Experience with aftermarket sales, installed-base development, customer retention, and service business growth.
• Familiarity with Feed & Biofuel markets and related equipment.
• Experience developing commercial strategies, pricing models, and long-term customer agreements.
• Experience working with regional and global business functions in a matrix organization.
• Advanced degree or additional qualifications in business management, sales leadership, or a related discipline.

Physical Requirements and Environmental Conditions

• Work is primarily performed in an office environment at the ANDRITZ facility in Muncy, Pennsylvania, with occasional visits to manufacturing and service operations.
• Ability to sit, stand, walk, and use a computer for extended periods.
• Ability to communicate effectively in person, by telephone, and through virtual meetings.
• Occasional exposure to manufacturing environments, including noise, dust, varying temperatures, and required personal protective equipment.
• Availability for business travel, approximately 25%, based on business needs.
• All job duties performed with or without reasonable accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.