Job title:  Field Service Business Development Engineer

Allen-Sherman-Hoff LLC, a material handling company of the Andritz Company, is looking for an A-S-H Field Service Business Development Engineer. This position is a contributor that works with cross-functional teams to directly service our customers with technical expertise on the vast material handling products and services A-S-H provides. The role will be multifaceted which includes direct customer on-site evaluation, system process development, and equipment design. The position will be responsible for developing large to small project opportunities and growing the valuable aftermarket parts business. The target market consists of all material handling including traditional bottom and fly ash transport systems and expanding A-S-H’s reach into new industries and associated customers. Additional duties comprise of working closely with the current A-S-H teams and providing technical consultation in a solution-oriented way while driving an increased level of business across the organization

• • Project site support – installation oversight, equipment checkouts, startups, commissioning as required 

  • On-site support to investigate and troubleshoot existing material handling systems to build customer relationships and perform evaluations on A-S-H or competitor equipment. 

  • System evaluations – multi-day onsite support to investigate and troubleshoot existing material handling systems 

  • Development of new business and parts opportunities in existing and new markets while working with internal A-S-H Sales and Engineering. 

  • Periodically support equipment testing/demo at A-S-H applications lab in Lancaster, OH 

  • Perform system training for on-site operators and maintenance personnel 

  • Work with A-S-H aftermarket, current business development and sales teams to coordinate site visits and potential business development opportunities 

  •  Prepares technical reports including service and special reports for every site visit. 

  • Participates in all product design reviews. 

  • Travel will be expected 50% of the time at a minimum with the remaining time spent performing follow-up work based on the travel performed. 

  • Perform all other duties as assigned. 

  • Customer Focus:  

    • Resolve issues with colleagues and other business organizations in a way that appears seamless to the customer 

    • Listen and fully understand the customer needs 

    • Bring the voice of the customer into all our conversations and actions 

    • Check whether the customer is also a customer of other business organizations and team up to ensure a seamless customer experience 

    • Foster strong partnerships with stakeholders to maximize customer value 

    Ownership for Performance   

    • Keep promises 

    • Focus on fixing the problem without blaming others 

    • Take responsible action rather than waiting 

    • Focus on outcomes while respecting compliance, safety, and processes 

    • Look for the simplest way to do what we want to do 

    Share Commitment 

    • Align the interests of the Group with own or those of our team / business organization 

    • Adopt other people's good ideas or initiatives, rather than "reinventing the wheel" 

    • Encourage collaboration 

    • Give, accept, and ask for feedback and help 

    • Apply learnings from successes and mistakes and share them with other business organizations 

    • Offer resources to others outside my team or business organization to help them resolve their challenges 

    Openness 

    • Listen to others to fully understand their ideas 

    • Openly share knowledge with others 

    • Show trust in the ability of others by encouraging them to deliver or to make prompt decisions