Customer Service Technician

Customer Service Technician

Summary: 

To ensure Bitrode products meet company and customer specifications before being shipped to the customer.  Periodic travel to install, calibrate, troubleshoot, and repair Bitrode products.

Duties/Responsibilities: 

• Testing of manufactured products from pc board component level to final system level
• Testing of products at power levels up to 600VAC 3-phase and 2000VDC
• Record data, write reports, and process paperwork accurately
• Ensure products meet customer specifications as well as any safety and quality requirements
• Troubleshoot various problems that could occur during course of the tests; requires the tester to think critically to solve complex problems
• Recognize and report quality issues through the correct channels as they arise
• Use of multi-meters, HiPot test equipment, digital oscilloscope, PC based monitoring, and variable transformers
• Perform other duties as assignedWorks to collect and discuss voice of customer product improvements with engineering/management for product improvements/new product development. 

• Performs other duties as assigned 

Supervisory Responsibilities: 

• No direct reports
• Train customers on product use/basic maintenance

Required Skills: 

• Schematic reading and knowledge of electrical/electronic circuitry is essential

• Must have mechanical proficiency which includes basic mechanical and assembly concepts

• Ability to use shop and hand tools to work on equipment

• Ability to troubleshoot customer issues via email, phone, and onsite

• Ability to work in a team and independently

Education and Experience: 

• Certificate in Electrical Engineering or similar electrical knowledge

• 1-3 years of technical experience

• Previous knowledge and experience with multimeters, voltmeters, HiPot test equipment, and oscilloscope preferred

• Proficient in Windows based PC's

• Proficient in Microsoft Office

Physical Requirements: 

• Ability to stand, stoop, bend, twist in order to service equipment
• Must be able to lift up to 15 pounds at times.  

Work Environment: 

• Office environment with normal climate controls 

• Production environment with electrical hazards in-house and at customer sites 

Travel Requirements: 

Must be able to travel up to 75% of time to customer sites for service calls 

ANDRITZ Bitrode Corporation