Service Technician

Brief Description

To assist customers with on-site troubleshooting and repair of existing Schuler equipment or the assembly and startup of new Schuler presses, as well as customer training. Also, establish a solid relationship with customers and provide a point of contact for technical support within the company. Applies mechanical and hydraulic knowledge to test, troubleshoot and repair systems and equipment. Read prints, drawings and schematics and preforms basic calculations. Supports service sales by identifying and presenting various products, parts, and services as defined by group objectives. Maintains and develops strong customer relationships to ensure positive customer service satisfaction measurements.

Key Responsibilities

• Repair or assemble Schuler products and equipment and various assemblies of parts of various types and sizes. Technicians will be required to perform mechanical, assembly, hydraulic and pneumatic assembly and test functions.
• Maintain familiarity with general machine assembly, including fluid technology, via training at SIC or at other Schuler operations.
• To be able to assemble via drawings, specifications, bill of materials and through written and verbal instruction.
• Develop knowledge of Schuler Standards and Schuler Service Manual formats.
• Assist Schuler affiliates in determining required repair or spare parts at customers.
• Perform and document Press Preventative Maintenance Inspections and help develop PM protocols as required.
• Submit field reports and/or documents as required by the Field Operations Manager in a timely manner.
• Report any perceived unsafe operating condition on Schuler Presses in operation.
• Act responsibly and strive to cooperate with others to solve common tasks in the field.
• May perform basic electrical work within the normal scope of repairs.
• Advise customers and representatives of upgrade opportunities within the area in addition to practical advice gained from field experience.
• Recommends service and preventative maintenance programs for customers of the Schuler group.
• Recommends and supports quotes development for technical service and parts within SIC policies and practices.
• Produce comprehensive and accurate service reports of activities and repairs to customer’s equipment.
• Be available for service support on a 24-hour basis including holidays and weekends.
• Provide receipts and details of costs to allow for accurate invoicing of our customers.
• Insure that in all aspects of an assignment that the corporate commitment to quality, cost control, safety and customer service is maintained.
• Must maintain a valid passport and driver’s license including a satisfactory driving record.
• Participate in training for specific Schuler Presses and equipment and OSHA Federal and State Safety Requirements.

#1ANDRITZway Core Behaviors

Customer Focus:

• Resolve issues with colleagues and other business organizations in a way that appears seamless to the customer
• Listen and fully understand the customer needs
• Bring the voice of the customer into all our conversations and actions
• Check whether the customer is also a customer of other business organizations and team up to ensure a seamless customer experience
• Foster strong partnerships with stakeholders to maximize customer value

Ownership for Performance 

• Keep promises
• Focus on fixing the problem without blaming others
• Take responsible action rather than waiting
• Focus on outcomes while respecting compliance, safety, and processes
• Look for the simplest way to do what we want to do

Share Commitment

• Align the interests of the Group with own or those of our team / business organization
• Adopt other people's good ideas or initiatives, rather than "reinventing the wheel"
• Encourage collaboration
• Give, accept, and ask for feedback and help
• Apply learnings from successes and mistakes and share them with other business organizations
• Offer resources to others outside my team or business organization to help them resolve their challenges

Openness

• Listen to others to fully understand their ideas
• Openly share knowledge with others
• Show trust in the ability of others by encouraging them to deliver or to make prompt decisions
• Walk the talk

Job Specific Competencies

• Experience with mechanical, electrical, and hydraulic required
• (Heavy) Machine building experience required.
• Preventative maintenance and machine troubleshoot experience.
• Able to read blueprints, drawings, and schematics.
• Able to facilitate discussions and give presentations with highly technical content. Presents clearly and informatively.

Education and Professional Experience

• High school diploma or equivalent required. Associates degree preferred.
• Journeyman certification preferred
• At least 2-5 year of related experience required.

Other Valued Knowledge, Skills & Abilities

• Willingness to travel in US, Canada, and Mexico. This position is considered 100% travel.
• Personal flexibility with work hours
• Reliable and friendly appearance with our customers
• Proficient user of Microsoft Office (Excel, Outlook, and PowerPoint)
• Highly organized and time conscious
• Possess strong analytical aptitude.
• Proficient computer skills with the ability to learn new software.
• Customer focused.
• Strong time management and organizational skills
• Ability to multi-task and to work in dynamic business environment; Adaptable to change.
• Self-motivated and results oriented; Ability to use judgement and make decisions independently.
• Teamwork oriented to resolve problems and achieve goals.

miscellaneous

• Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification.
• This position reports to the Field Service Manager. There are no supervisory responsibilities assigned to this position. Works closely with Engineering, and Inside Sales.
• German Language skills would be a plus.
• Visa holders/English as Second Language (ESL) individuals must take TOEFL exam and score above passing grade.
• Valid Passport, Driver’s License