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Job title:  Customer Service Representative Screening

Job family:  Supply Chain
Business area:  Pulp & Paper - Service
Contract location: 

Montoursville, PA, US Muncy, PA, US

Working location:  Muncy, PA
Location type:  Office Location / Office-based
Contract type:  Permanent Full-Time
Job description: 

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

CUSTOMER SERVICE REPRESENTATIVE SCREENING NA

 

 

EDUCATION, EXPERIENCE, & SPECIAL SKILLS REQUIRED:

Candidate must hold an Associate Degree or equivalent work experience in customer service. Must be self-motivated with excellent organizational skills, as well as written and verbal communication (at all levels); must speak, read, and write English, have the ability to learn and retain multiple skills & tasks, and work independently or as a team member in a fast-paced environment. In addition, this position requires the candidate to prioritize workload, maintain detailed records, make independent decisions, and be sensitive to customer satisfaction of Andritz Inc. Candidate must be proficient in MS Office, Word, Excel and Outlook.  SAP experience is preferred.  Candidate must be able to work with little to no supervision.

 

 

PRINCIPAL DUTIES:

  • Create customer orders in SAP and coordinate with scheduling, production, shipping;
  • Communicate delivery dates and any changes to customers. Follow up on orders and deliveries;
  • Keep order log up to date
  • Review monthly open order reports to ensure orders are being invoiced/followed up on.
  • Review monthly orders to ensure properly booked.
  • Handle additional accounting issues as required.
  • Assist manager with maintaining customer database
  • Perform data entry and other clerical duties;
  • Perform all other duties as assigned.

 

SECONDARY DUTIES:

  • Create quotations in SAP and use CRM as required.
  • Support for in house sales, Regional Product manager and Repair and Rebuild Product manager
  • Provide administrative help and support in the Glens Falls Repair rebuild Screen shop
  • Email quotations to both customers and/or inside SAMs/RPMs
  • Follow up on quotes.
  • Follow up with vendors on warranty issues
  • Maintain many important lists such as :
    • Price list
    • Warranty list
    • Order list
    • Critical order list
    • Margin report
    • Vendor OTP list

 

 

PHYSICAL CAPABILITIES:

Work is performed indoors in a climate-controlled office environment with moderate levels of stress and pressure to meet deadlines.  Duties require considerable use of telephone and repetitive use of PC and appropriate business office software and equipment, thus adequate sense of sight, hearing and speech are required.  Most work is performed sitting and standing. 

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID:  1386


Nearest Major Market: Williamsport

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