Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

As a Mobile Service Engineer, you will pro-actively visit Installed Base (IB) customers across Poland and the region as being assigned to. During these visits you will execute small repairs on IB equipment, using tools and parts as being available in the service van. At the same time, preventive scans and inspections of complete pellet product lines can be performed, combined with hands-on training to operators when perceived necessary. With this pro-active way of offering service it is the objective to increase the AFM OI with these IB customers.

Key Responsibilities

• Equipment maintenance supervision (e.g. during roller shell and die exchange)
• Process reviews and implementation of findings
• Preparing recommended spare parts to put on stock
• Small mechanical repairs
• Mechanical reviews
• Promoting complete service concept, including upgrades, CMS and parts & wear (both OEM and non-OEM)
• Registering IB equipment not yet documented in CRM IB system
• Providing relevant feedback about customer’s needs and requirements to Sales and Sales Support

Soft skills

• Communication: Ability to present service ideas/concepts in a clear and consistent way as an outcome of a repair, scan or inspection
• Networking: Ability to connect with customers and make them “early adopters” of our service concepts
• Self-Learning: Willingness to continuously improve skills and competences as perceived relevant for developing mobile service concept
• Execution Discipline: Ability to perform in an effective manner, focused on improving customer satisfaction with our service
• Relationship: Ability to internally connect with colleagues in sales support and field service to grow into a service excellence team
• Deadline Management: Ability to meet deadlines as a result of a structured and planned way of working
• Persuasive skills: Ability to convince customers of the added value we can bring to them with our service concept

Personal Characteristics

• Strong customer focus with service mindset
• Solid negotiation skills
• Strong commercial mindset and drive to fully cross-sell a complete service concept
• Self-starter with a pro-active approach rather than reactively following up on requests
• Solution oriented driven by a practical hands-on mentality
• Ability to work independently within a team
• Willing and committed to assume responsibility

Education

• Minimum: Professional education in mechanical craftsmanship as ships-fitter, smith, or other relevant studies. Further basic process skills gained from the feed or process industry.

Experience

• Several years of experience in (mobile) service in both mechanical and automation areas, mechanical and process areas. Automation is second priority
• Proven track record in working commercially
• Specific know how on Pellet and Extrusion production lines and equipment
• Technical experience with maintaining machinery like gearboxes, transport systems etc.
• Knowledge of handling bearings, sealings and lubricants

Technical Skills

• Familiar with Microsoft Office tools and usage of CRM tools
• Driver’s license
• Fluent in English and Polish

• Overall black smith skills
• Readiness and capable of doing physical work

Other Requisites

• Ability and willingness to do frequent and multi-day traveling with a service van across Poland and the greater region
   

What Do we Offer?

• Meaningful Work – ANDRITZ remains forefront of future engineering technologies and is committed to successfully delivering innovative, high-quality, environmentally responsible solutions to our customers, shaping the future we live in. Why are we so successful? Because we are passionate and love what we do!
• Full Project Involvement – Working both locally and globally in a variety of key industries, our employees follow their design throughout the entire project lifecycle: from the initial concept, right into the field for commissioning. Employees and customers are both direct benefactors of this “total commitment” approach.
• Professional and Personal Growth – As we continue to innovate and grow, so do our employees. From challenging and innovative work assignments to structured training programs, ANDRITZ provides employees with countless opportunities to grow their knowledge and be the best both professionally and personally.
• Flexible Opportunities – ANDRITZ understands that life is a dynamic balance between personal and professional and believes that a successful and fulfilling career varies between people, so we offer a broad range of flexible opportunities.

For further information about the position, please contact Hiring Manager Jimmi Hede on Jimmi.Hede@andritz.com

We are looking forward to receiving your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.