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Job title:  Inside Sales Specialist & Order Entry Associate

Job family:  Sales, Marketing & Product Management
Business area:  Metals - Processing
Contract location: 

Callery, PA, US

Working location:  callery, pa, us
Location type:  Office Location / Office-based
Contract type:  Permanent Full-Time
Job description: 

The Inside Sales Specialist & Order Entry Associate performs quoting, order entry, and customer order follow up. The Inside Sales Specialist & Order Entry Associate also performs customer order solicitation through telephone calls. The Inside Sales Specialist & Order Entry Associate will develop, manage, and maintain strong working relationships with customers, sales engineers, and internal stakeholders. The execution of the Inside Sales Specialist & Order Entry Associate’s daily activities will result in achieving ASKO profitability objectives and total customer satisfaction.

Specific responsibilities include:

 

  • Answer and address calls from customers inquiring for ASKO’s scrap and recycling products.
  • Provide verbal and written quotations to customers.
  • Process customer orders and provide order status updates to customers.
  • Coordinate fulfillment of customer orders with manufacturing plant.
  • Perform item creation in the ERP System.
  • Work as a purchasing agent by sending inquiries to vendors and creating Purchase Orders.
  • Review manufacturing blueprints for basic information of length, width, thickness and drawing number to confirm that the customer’s requirements are accurately and correctly updated to the order case, order line and item masters as well as communicated to the manufacturing source or supplier as appropriate.
  • Maintain product price lists and recommend product price changes; implement price changes after approval.
  • Perform outbound sales through initiating phone contact with customers.
  • Review inquiries submitted by customers, sales department staff, distributors, and agents and assure inquiries contain adequate description of the varying facts and circumstances that describe the product and the environment that the product will encounter in service.
  • Create proposals by analyzing and interpreting data and making deductions from the varying facts and circumstances as to the customer’s need.
  • Exercise judgment and discretion in preparation of commercial proposals.
  • Acquire, apply, and maintain knowledge of ASKO’s scrap and recycling products as well as its Steel Mill and Steel Service Center Products.
  • Understand and apply knowledge of Sales Representation agreements to ensure the accuracy of Sales Representatives assigned to each proposal
  • Understand and apply customer payment term policies and guidelines
  • Acquire, maintain, and use knowledge regarding market conditions and competitive situations; integrate knowledge into cost estimates and pricing strategies
  • Collaborate with Proposal Engineers, the Inside Sales Manager, and the COO and Customer Service by presenting recommendations to implement pricing strategy
  • Perform customer follow-up as required.
  • Achieve or exceed the targeted Standard Gross Margin Dollars and strategic growth goals for each product
  • Assist with proposal preparation and order fulfillment for ASKO’s other product offerings.
  • Assist with Scrap and Recycling product inventory management.
  • Support department sales and marketing initiatives and data management
  • Perform other duties as assigned.

 

 

Minimum Requirements:

 

  • College degree preferred
  • A positive attitude and an ability to work with a sense of urgency
  • Desire to seek a deep understanding of assigned tasks

 

Skills and Abilities

 

  • Skill in establishing rapport on the telephone and through email
  • Strong desire to engage with the customer
  • Strong user of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
  • Strong user of Syteline, ERP/MRP, Order Entry, or Purchasing systems
  • Excellent organization and communication skills
  • Ability to execute multiple assignments in parallel
  • Ability to work as part of a team to maximize customer satisfaction
  • Superior attention to detail
  • A pleasant & professional communication style
  • Positive attitude, ethics, and international values which support our company's values and a healthy, high performance culture.

Reports to: Inside Sales Manager, Scrap and Recycling & Manger, Order Fulfillment

 

Direct Reports: None

Requisition ID:  4281

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