Job title:  Customer Service Spare Parts Sales

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Job responsibilities and tasks

Major responsibilities are listed but not necessarily limited to the following duties:
Provide internal and external customer service for Spare Parts of Andritz.

• Customer and service oriented with ability to sell
• Satisfy customer requirements in a timely and organized manner
• Research pertinent information for customer/sales staff
• Have ability to understand technical aspects of job
• Review customer orders for completeness, terms and conditions, and scope
• Enter and expedite Sales Orders
• Interface with Sales and Service Departments
• Supply quotations to customer / sales staff
• Prepare and follow-up of Returned Goods Authorization and Credit Memos
• Develop and maintain records and reports as deemed necessary
• Evaluate inventory levels and stockroom organization as required
• Work closely with Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.  
• Perform all other duties as assigned
• Must be a team player
• Have ambition to grow within company
   

Education, professional experience and qualification preferred/required

• Seeking a Customer Service Associate with at least 5 years of experience and some technical background is desired.
• High school diploma or equivalent.
• Proficient with a PC and knowledge in Word, Excel and Outlook.
• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and detail oriented.
• Candidate must continually meet the quality standards of Andritz.
• Must speak, read, and write English. Some knowledge of Spanish helpful.
• Have the ability to learn and retain multiple skills & tasks.
• This position requires the following skills: prioritization of workload, data/order entry, detail oriented, possess good written and verbal communication (at all levels), problem solving skills, and follow direction with little to no supervision.
• Knowledge of shipping terms and import/export procedures are beneficial.  
• SAP experience is desired.

Additional Information

For US- “We are an AA/EEO/Veterans/Disabled Employer”
Legal status to work in the United States is required

For Onatrio, Canada-
French: ANDRITZ HYDRO CANADA Inc. accueille et encourage les demandes de personnes handicapées. Des accommodements sont disponibles à la demande des candidats participant au processus de sélection.
English: ANDRITZ HYDRO CANADA Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

General Canada-
Legal status to work in Canada is required.
Le statut légal pour travailler au Canada est requis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.