Job title:  Local IT Business Relationship Manager

As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators, ANDRITZ Canada has more than 185 years of know-how.

In a context of energy transition, our hydroelectric innovation projects make sense. From design to construction, our innovative team of experts offers turnkey solutions. By joining ANDRITZ Canada, you are contributing to the development of sustainable technology, a clean future, and the maintenance of a proud Canadian's expertise.

From water to wire – Be part of the movement!

Summary of the role 

The Local IT Business Relationship Manager (“Local IT BRM") is the local IT-Accountable towards a Hydropower company. He/She provides a Single Point of Contact ("SPOC") for the Business-Management, Process-Owners and acts as the proactive Advisor for IT-Services & -Functions.

Local IT BRM’s are nominated by local management in coordination with the global BRM / Head of IT for Hydropower-Group. They report functionally to the Global BRM / Head of IT and operationally to their local management. Regular meetings, reporting, and participation in the Hydropower BRM Network are mandatory to ensure alignment and effectiveness.

The following responsibilities form the core of this role in our Canadian team. 

• Acts as an IT-Advisor and SPOC for Business-Area-/Division-Management and Local Business-Process-Owner
• Informs about Optimization- and Innovation-Opportunities as well as upcoming IT/Technology-trends
• Develops internal partnerships out of (internal) customer-relationships
• Oversees the Application-Architecture of the Local Company (supported by the Group IT Application-Teams) & is involved in the Change-Management 
• Oversees the capturing, development, assessment, prioritization & selection ("Business Value Mgt") of demands from and together with the Local Company
• Reviews & aligns the project-budget for Application- / Change-Projects and investments in his area of responsibility
• Consolidates & reports the business-demand for IT-Management and represents it in the appropriate meeting-settings
• Aligns the local business-demand with the responsible Hydropower Group BRM and jointly hands it over to IT-delivery for fulfillment
• Reports and discusses the IT-service portfolio with the Business
• Participates in Steering-Committees for Business-Projects with IT-involvement
• Reviews & analyzes the Quality of IT-Services for the Business
• Pro-actively assesses and addresses (internal) customer satisfaction
• Manages (internal) customer complaints and escalations jointly with the responsible Hydropower Group BRM

In case that a local Hydropower Company is holding an ISMS (“Information Security Mgt System”) Certificate (according to ISO 27001) this role shall also encompass the following responsibilities of the LISO (“Local Information Security Officer”):

• Creation, management and continual improvement of the local ISMS regulations and procedures
• Management of information security records
• Management of information security risks
• Establishment and adaptation of the local ISMS organization
• Budgeting for the operation of the ISMS and implementation of security controls
• Ensuring that the defined information security objectives can be reached
• Planning and initiating information security awareness trainings
• Definition and measurement of KPIs for information security (gathering the KPI’s)
• Advising management and business functions on information security issues
• Reporting the current state of information security and security incidents to top management
• Supporting the Management of major information security incidents (Accountability will be with the Group IT-Security-Team)
• Initiating and reviewing of information security controls
• Planning & Managing information security audits
• Preparing and performing the management review with the ISMD (“Information Security Management Director”)
• Ensuring compliance of information security controls to ISO/IEC 27001, local laws and regulations as well as stakeholder requirements
• Involvement in the process of planning, delegating and implementing of changes to ISMS
• Maintaining and regularly testing the disaster recovery plan to ensure that all business-critical systems and processes are up-to-date and functional

The above LISO-tasks will be executed with active guidance and in close alignment with the Group-IT Auditing Team. 

Why do you fit the profile?

Successful teams share objectives, and they also share values! In addition to your strong skills and experience, we need someone with high motivation, a positive mindset, and a willingness to be part of a team.

The ideal candidate should be willing to work in a complex, fast-paced environment, with evolving priorities. Result and solution-oriented candidates who follow through with ideas and commitments will perform well within ANDRITZ. As our projects have large scopes and often require years to be completed, your perseverance will be valued with us. 

• Strong understanding of local operations and business processes.
• High interest in IT / digital technologies and their application in industrial environments.
• Demonstrated experience in understanding and overseeing complex IT network infrastructures
• Detailed understanding of the ANDRITZ IT infrastructure and integration/interfaces between various hardware, software and services technology layers to prevent and resolve issues and improve overall reliability and performance.
• Effective communication and coordination skills.
• Ability to work cross-functionally and across cultures.
• Recognized credibility within the local organization.

Additional for “LISO”-Role: 

• Practical experience with ISO 27001 and its implementation and operation in industrial environments is advantageous. 

What do we offer

• Life, disability, dental and extended health insurance;
• Pension plan;
• Hybrid work mode;
• Performance share plan;
• Employee assistance program;
• Employee individualized training and career plan. 

Did you know?

ANDRITZ Canada is part of an international technology group with an extensive portfolio of sustainable products and solutions. ANDRITZ aims to make the greatest possible contribution to a sustainable future and help its customers achieve their sustainability goals. The group has around 29,800 employees and over 280 locations in more than 40 countries.

ANDRITZ is:

• Over 185 years of experience in turbine design
• Over 489,000 MW of installed and upgraded capacity
• Over 33 200 turbine units delivered
• Over 135 years in electrical engineering
• 65 representative offices worldwide
• More than 6100 employees worldwide including more than 600 in Canada
• Over 50 Compact Hydro units per year
• A complete range of designs up to 800 MW
• 20 manufacturing sites worldwide
• 20% of all turbines in operation worldwide

*Legal status to work in Canada is required.