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Job title:  Field Service Technician

Job family:  Project & Site Management
Business area:  Feed & Biofuel
Contract location: 

Muncy, PA, US

Working location:  Southeast region, US
Location type:  Location Flexible
Contract type:  Permanent Full-Time
Job description: 

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement
Reporting to the North American Aftermarket Division for Andritz Feed & Biofuel (FB), this position is responsible for providing on-site services to end customers in all the industries (Feed, Biomass, Pet Food, Extrusion, and Industrial) that FB serves in the US and Canada, with additional regional responsibilities and potential travel outside North America. Ideally, residence would be within the Southeast region (Georgia, Florida, N. Carolina, S. Carolina, Alabama, Mississippi, and Tennessee).


Job responsibilities and tasks

  • Provide technical support and on-call response to customers, other Field Service Technicians, Sales Managers, and Aftermarket Account Managers
  • Actively participate in on-site assistance for start-ups and complex repair work
  • Perform technical tasks (read & understand mechanical drawings, flow diagrams, and schematics, troubleshoot & identify mechanical, installation, or construction defects and/or poorly performing equipment. Perform measurements using Verniers, Micrometers, Dial Indicators, etc.
  • Assist Customer Account Managers in identifying parts needed for repair, rebuild, or warranty prior to service work date
  • Participate in trade shows and customer training sessions
  • Timely completion of standard service reports, invoicing packages, and other administrative requirements
  • Maintain site safe work practices during work scope execution
  • Must carry a Company cell phone and be on call to assist with emergencies
  • Special projects as assigned / required


Education, professional experience and qualification preferred/required

  • BS/BA degree in related discipline or equivalent experience
  • SAP experience required
  • Basic understanding of pelleting, grinding and other ancillary processes


Physical and Mental Qualifications

  • Strong mechanical aptitude, understanding of assembly/ disassembly of equipment
  • Ability to work under minimal supervision in the field both independently and with other Service Technicians
  • Must be self-motivated and have ability to handle multiple tasks
  • Strong communication skills both verbal and written
  • Strong math skills
  • All duties performed with or without reasonable accommodations


Travel percentage

Travel extensively (on short notice, as needed via private / public transportation) within North America (USA & Canada, without restrictions). Minimal potential for international travel. Overnight travel approximately 70%; Must be able to train in Muncy (PA), Garden City (GA), and Blenheim (ON, Canada) manufacturing facilities for an extended period of time at initial hiring, while also traveling to field sites with current technicians for on-the-job training.


*Please note, previous DUI convictions can result in being inadmissible to Canada


Additional Information For US- “We are an AA/EEO/Veterans/Disabled Employer” Legal status to work in the United States is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID:  10829

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