Job title:  Service Center General Manager

Position Summary:

The duty of the Service Manager is to provide service and personnel in support of ANDRITZ Separation Inc. customers to assist with installation, startup, and process performance, training and service of the equipment supplied.  The SC General Manager will work within the guidelines, established by the Sr General Manager – North America.

Responsibilities:

·         Overall operational responsibility of the Service Center location

·         Ensure all safety requirements are followed and perform regular safety evaluations

·         Manage overall department and facility profit loss, budgeting, employees

·         Follows, develops and implements standard policy procedures

·         Manage all service execution projects for the SC facility

·         Responsible for supporting on-site service out of Service Center facility as required

·         Select and manage repair training programs to maximize employee performances in the field and at the Service Center

·         Provide technical guidance to reporting employees to ensure the correct technicians are assigned and scheduled for equipment being commissioned and serviced.

·         Prepare quotations in coordination with Area Sales Managers for customers.

·         Approve timesheets and expense reports for technicians.

·         Provide customers and internal support departments with timely reports on repairs progression as requested

·         Prepare Capital Investment request and timely execution to closure on funds approved

·         Maintain adequate tools required to execute normal work activities in the field and at the facility responsible for

·         Travel as required

Requirements:

• Mechanical Engineering Degree strongly preferred or equivelent experience
• Experience Managing a Service facility
• Understanding financial aspects of running a business
• Good people skills
• Self Motivated, Goal Achiever, Organized, Strong Leadership Abilities
• Willing to take on challenges and result oriented
• Understanding Service/Repair business demands
• High technical aptitude
• Computer Skills: Microsoft (Windows, Word, Excel, PowerPoint)
• Strong knowledge of SAP for quotations and evaluation of margin analysis
• Ability to identify requirements for scheduled maintenance of equipment
• Comply with all safety policies, practices and procedures to ensure compliance with OSHA requirements.
• Interfaces with Vendors, Customers and all location Managers including supporting departments.
  Additional duties as assigned by the Sr General Manager