Job title:  Customer Service Representative

ANDRITZ Bonetti is since 2022 part of the ANDRITZ Group. Established in 1923, Bonetti is a global manufacturer and supplier of doctor, creping and coater blades, as well as blade holders, and also provides services for paper machines. This acquisition extends and strengthens ANDRITZ’s aftermarket business and supplements the company’s current Paper Machine Service portfolio.

Bonetti is a well-recognized brand in the global paper machine market and known for its high-quality technology products. The company, with around 80 employees, has annual revenue of approximately 19 million euros and operates two production facilities in Italy (Lainate and Cantalupo).

JOB RESPONSABILITIES AND TASKS

• Handling customer inquiries via phone and email
• Resolving problems and complaints in a professional and timely manner
• Collaborating with other departments to ensure efficient service
• Entering and updating data into the SAP system
• After-sales support and customer loyalty
• Issuing quotes and orders
• Issuing invoices
• Providing logistical support where applicable
• Liaising with sales representatives (both in Italy and abroad)
• Preparing necessary sales statistics reports
• Attending trade fairs or traveling for short periods is possible

QUALIFICATION REQUIREMENTS

• Excellent knowledge of English (C1 level or higher)
• Good knowledge of Italian and, preferably, German (any other language spoken will be considered an asset)
• Previous experience in customer service (preferred)
• Excellent communication and interpersonal skills
• Ability to problem-solve and work in a team
• Familiarity with digital tools and SAP software