Job title:  Service Account Manager Benelux

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

As Service Account Manager, you will be responsible for securing the service business sales targets from designated accounts in coordination with activities of KAM, Capital sales and the regional Service business manager.   As part of the regional team, you will be the link between the customer account at plant level and the regional capital and Service organization. Your primary objective will be to define the account service strategy, drive business growth on services including feedback of information to capital sales on new business opportunities, achieve revenue and profitability targets and ensure the highest level of customer satisfaction.

KEY RESPONSIBILITIES
Service Account Sales Management:

• Develop and execute the designated accounts sales strategies to meet or exceed revenue targets.
• Negotiate sales volume contracts and pricing agreements to maximize revenue and profitability.
• Working with a team of regional sales and Key account managers maximize the harvest rate from existing installed base customers and identify new business opportunities by analyzing customer needs, competitor activities and securing the implementation of strategies and execution of plans.
• Secure the appropriate customer account service/operator and maintenance training.
• Ensure the transition from capital sales to service sales for all new capital business from assigned accounts.
• Be the ambassador to introduce new products and services towards assigned customer accounts.
• Support sales forecast reliability by reporting and communicating in accordance with defined reporting matrix.
• Identify opportunities to upsell or cross-sell service offerings to existing customers and support business growth, especially through promoting long-term service agreements and digital solutions.
• Monitor the account sales performance, provide regular reports, and implement corrective measures as needed.
• Act as a point of escalation for customer issues for key customers, ensuring prompt and satisfactory resolution. Support actively with implementation of agreed solutions.
• Acting as a Voice of Customer (VOC), sharing customer needs to support development of the service product portfolio.
• Collaborate with other sub regional / regional teams to share best practices and drive operational excellence.
• Coordinate all field service activities towards the designated service account.
• Support back-office activities by identifying gaps, providing feedback, aligning activities, and securing communication with the account.
• During site visits ensure compliance with safety standards and regulatory requirements in close collaboration with QHSE.
• Foster a collaborative and inclusive work environment, promoting teamwork and knowledge sharing.
• Working in a matrix organization, Key account managers, regional sales, field service activities secure relationships and effective communication with key stakeholders and provide guidance and support as needed.
• Reinforce the behaviors of #1ANDRITZWay in being a role model to the team and to the whole organization.

TECHNICAL SKILLS & KNOWLEDGE

• Sales experience with track record of achieving sales targets and driving business growth.
• Knowledge of field service operations preferably with hands on experience in maintenance of equipment/plant.
• Account Management experience
• Trouble shooting and problem-solving skills to assess and optimize performance metrics, identify trends, and implement data-driven improvements.
• Strong technical knowledge of equipment and services within the feed and biofuel industry.
• Digital Solutions for industrial equipment

Language skills:

• English (must)
• Regional language

SOFT SKILLS (skills and behaviors)

Customer Focus:

• Resolve issues with colleagues and other business organizations in a way that appears seamless to the customer
• Listen and fully understand the customer’s needs.
• Bring the voice of the customer into all our conversations and actions.
• Check whether my customer is also a customer of other business organizations and team up to ensure a seamless customer experience.
• Foster strong partnerships with stakeholders to maximize customer value.

Ownership for Performance 

• Keep promises.
• Focus on fixing the problem without blaming others.
• Take responsible action rather than waiting.
• Focus on outcomes while respecting compliance, safety, and processes.
• Look for the simplest way to do what we want to do

Share Commitment

• Align the interests of the Group with my own or those of our team/business organization.
• Adopt other people's good ideas or initiatives, rather than "reinventing the wheel.”
• Encourage collaboration.
• Give, accept, and ask for feedback and help.
• Apply learnings from successes and mistakes and share them with other business organizations.
• Offer resources to others outside my team or business organization to help them resolve their challenges

Openness

• Listen to others to fully understand their ideas
• Openly share what I know with others
• Show trust in the ability of others by encouraging them to deliver or to make prompt decisions
• Walk the talk

POSITION

• Communicative, ability to express ideas/concepts in a clear and consistent manner
• Negotiation skills, ability to meet win-win relationships with customers, colleagues, or other ANDRITZ divisions
• Capability to establish strong relationships and collaboration with all stakeholders, especially with customers, and to navigate the matrix organization effectively
• Ability to meet sales deadlines, budgets, and targets
• People management, ability to select, engage and develop people for achieving business goals
• Intercultural and interpersonal competencies, being able to build trust in relationships between the different regions
• A genuine team player with a collaborative mindset
• Proactivity and willingness to take responsibility and work independently as well as within a team

SCHOOL EDUCATION

Minimum    Mechanical and or electrical technical qualification.
Good to have    Maintenance Management Qualification

EXPERIENCE

• Minimum 3 years of experience working in industrial B2B Service Business.
• Hands on experience in maintaining equipment and optimizing processes.
• Strong leadership and people management skills with the ability to effectively communicate and collaborate within a matrix organization.
• Industrial Sector    Electrical or Mechanical Engineering, Industrial Automation, Capital Equipment Manufacturing

OTHER REQUISITES

• Availability for international travel: Based on business needs but at least about 50% of working time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.