Job title:  Field Service Technician - Threading

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement

Are you passionate about providing exceptional technical support and threading services? Join our team as an On-Site Threading Services Technician.  In this role, you will be responsible for delivering on-site threading services to end customers on all machines requiring web threading. We are looking for candidates ideally residing within 90 minutes of a regional airport along the eastern seaboard, but we also welcome applicants from the west coast or Quebec.

Job Responsibilities and Tasks

• Provide technical product field support for Andritz and other OEM threading systems.
• Support customers and sales account managers with comprehensive threading audits.
• Actively participate in on-site assistance for start-ups and optimization.
• Perform technical tasks, including reading and understanding mechanical drawings, flow diagrams, and schematics, as well as mechanical and controls troubleshooting.
• Support sales and customer training sessions.
• Ensure timely completion of standard service reports, invoicing packages, and other administrative requirements.
• Maintain site safe work practices during work scope execution.
• Perform all other duties as assigned.

Education, Professional Experience, and Qualifications

• Strong understanding of the paper-making and threading process is preferred.
• Strong mechanical aptitude and understanding of assembly/disassembly of equipment.
• Ability to work under minimal supervision in the field, both independently and with other Service Technicians.
• Must be self-motivated and able to handle multiple tasks.
• Strong communication skills, both verbal and written.

Travel Requirements

• Extensive travel within North America (USA & Canada) on short notice, as needed via private/public transportation.
• Minimal potential for international travel.
• Overnight travel approximately 70%.
• Must be able to train in Vancouver, BC, Canada manufacturing facilities for an extended period at initial hiring, while also traveling to field sites with current technicians for on-the-job training.
• Please note, previous DUI convictions can result in being inadmissible to Canada.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance and more...
• Retirement savings plan with company match.
• 27 Paid days off in the first year.
• Professional development and training opportunities.
• Supportive and inclusive work environment.

Join Us!

Are you ready to take your career to the next level and make a significant impact in the field of threading services? If you are a motivated individual with a passion for technical support and customer service, we want to hear from you! Apply today and become a part of our dynamic team, where your skills and expertise will be valued and rewarded. Don't miss this exciting opportunity to grow with us and contribute to our success. Apply now and let's achieve great things together!

We are an AA/EEO/Veterans/ADA Friendly Employer.

Legal status to work in the United States is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.