Job title:  Service Product Expert & Revamping

The Service Product and Revamping Product Expert ensures the sustainability and optimization of Services sales, from technical support to spare parts sales, in particular AMF's proprietary equipment, and the management of furnace revamping projects, from pre-project to launch and execution, to ensure a rapid transition. He/she is in direct contact with customers, with the aim of not only selling, but also building customer loyalty. They manage product development, design and sourcing. He/she may also be called upon to follow up a project managed by the Service department with the help of shared resources with other departments.

Key responsibilities

• Optimization of the Services activities: management of supplier references: which equipment for which customers and which corresponding drawings; to create and maintain a database for better product/ customer management and communication, and to reduce response times.
• Development studies for proprietary equipment of Andritz Metals France (formerly Andritz Selas).
• Visiting customers to sell mid-sized revamping projects or spare parts, including key equipment (Direct Fired Furnaces burners, etc.) and identifying sales opportunities (similar furnace modification, similar equipment) to other customers.

• Analysis of customer needs
• Search for technical solutions
• Participation in technical meetings with the customer

- Contribute to the build-up of sales communication Services, brochures, case studies, etc.

- Occasionally, execution of a revamping order: subcontractor management, manufacturing supervision, limited on-site presence.

- Provide day-to-day support to the spare parts sales managers.

- Inspections of proprietary equipment

- Drafting of reports and memos related to optimization and developments

- Frequent reporting to manager / meetings

Technical skills & competencies

Expertise in various technical aspects (Thermal process, preferably in continuous line furnaces, mechanical engineering, refractory & insulation, piping, equipment, etc.).

Ability to make proposals and take initiative

Extreme responsiveness, availability, involvement

Sense of responsibility

Ability to negotiate

Good oral and written command, in French and English

Ability to summarize and report

A natural aptitude for sales and customer relations

Good communication skills