Título:  CRM Support Analyst

Todos os dias, a ANDRITZ continua a fornecer soluções inovadoras de sucesso para nossos clientes globalmente. Por que temos tanto sucesso? Porque somos apaixonados e amamos o que fazemos! Estamos na vanguarda das tecnologias de engenharia do futuro, com soluções que garantem o sucesso de nossos clientes em setores-chave que estão moldando o futuro do mundo em que vivemos.

Every day, ANDRITZ continues to deliver successful and innovative solutions to our customers worldwide. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, providing solutions that ensure the success of our customers in key industries that are shaping the future of the world we live in.

ANDRITZ is guided by its core values: Passion, Partnership, Perspectives, and Versatility, which define how we act and what we stand for.

•    Passion: Do you feel a genuine passion for your work? Are you constantly looking to push yourself further?
•    Partnership: Are you seeking an opportunity where you can share values and commitments?
•    Perspectives: Are you open to exploring and discovering new paths, technologies, and innovative ideas to contribute to ANDRITZ’s promising future?
•    Versatility: Are you prepared to take on new challenges and approach them with flexibility and creativity?

If so, this is your opportunity!

As a CRM Support Consultant, your main responsibilities will be:
•    Technical User Support and User Management;
•    Problem and Incident handling: diagnose and troubleshoot application problems, compose clear, concise, descriptive bug reports;
•    Service requests handling: database exports/imports, data quality management.
•    Dispatching of tickets;
•    Analyze, identify, and capture optimization possibilities in applications and support processes;
•    Contribution to data quality and usability of applications;
•    Communication of user feedback to Product Management;
•    Participation in building up the support knowledge base and compilation of user documentation;
•    Collaboration with Product Management, Developers, Quality Assurance Team, and Business Partners.

We expect you to have the following academic background:
•    Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration (with IT focus), Data Analytics, or Information Technology.

We are looking for candidates with the following technical skills:
•    Oracle database and SQL knowledge, PL/SQL basics;
•    Strong MS Excel skills;
•    At least 1 year of experience in CRM support;
•    Mandatory Advanced/Fluent English. 

We are looking for people with a strong desire to learn and grow together with ANDRITZ Hydro!
TOGETHER, WE ARE ANDRITZ.
All qualified candidates will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Todos os candidatos qualificados serão considerados para o emprego independentemente da raça, cor, religião, sexo, orientação sexual, identidade de género, origem nacional ou deficiência.